Frequently Asked Questions

The following utilities are included in the rent:

• Heat
• Electric
• Hot Water
• Trash Removal
• Pest Control

We are committed to keeping the grounds and your individual homes up to the standards you have come to expect and enjoy. As a pet owner (or future pet owner), you know that all animals require special care and supervision; they can do costly damage to your home. We need your help!

• Only one pet is allowed per household. There are no exceptions to this rule.
• Only cats and dogs, which weigh less than 40 pounds at their full adult weight, are allowed in the apartment. No puppies or kittens are allowed. Dogs must be fully grown and have attained their full adult weight before being accepted to live in the resident’s apartment. There are several breeds of dogs that are absolutely prohibited, no matter how docile you may consider your pet. These include, but are not limited to Pit Bull-Type, Rottweiler, German Shepherd, Husky-Type (including Siberian breeds), Malamute, Doberman Pinscher, Chow Chow, Wolf-Dog Hybrid.
• All pets must be spayed or neutered and evidence must be presented to the property manager.
• Every pet must be registered with both the property manager’s office and local authorities. You will be required to sign a Pet Agreement, show the animal to the property manager, and provide evidence of the animal’s vaccinations (worms, rabies, etc.) and registration tags. The property manager will approve an animal on a case-by-case basis, regardless of breed.
• There are no pet fees and the monthly pet rent is $45.00.
• Pets must be leashed and always be with a member of the household at any time outside of the home. You may not tie the pet up to a tree, your car, or any other object. You are ultimately responsible for your dog or cat’s behavior. Aggressive or noisy animals will not be tolerated and you will be asked to remove the animal from the property. It is unfair to your neighbors.
• You must clean up after your dog and dispose of the “mess” in the trash. This is an unpleasant task to be sure, but it is even more unpleasant when someone steps in the mess. It is unfair and unhealthy to other tenants to have dog droppings around the property.
• The property manager reserves the right to require you to remove your pet, immediately, without cause and without recourse and without returning your pet rent.
• Visitor pets are not permitted.

We are dedicated to providing great rentals for our residents to call home and resources that make their home experience the best that it can be. The advantages of the Online Resident Portal are:

• Access your account from any mobile device by downloading the mobile app Online Portal by Appfolio
• Sign your lease electronically
• Pay rent and other charges
• Set up auto payments
• View payment history
• Submit and check status on a maintenance request
• View and download documents

In order to create an account you need a special link, please contact the leasing office to request one. Once you receive the link in your email, you can create a password to finish setting up your account.

For detailed instructions visit www.appfolio.com/help/online-portal.

If you have questions about the Online Resident Portal or need assistance, please call or stop by the leasing office. We are here to help you!

When living at Apple Creek Townhomes, you get on-site maintenance from experts in your home as well as 24-hour emergency assistance.

Regular maintenance issues will be addressed Monday through Friday from 8:30 am to 5:00 pm by calling the management office, (607) 937-9188 or through the Resident Online Portal you can create a maintenance ticket.

Maintenance Emergencies are:

• Lack of heat
• Major plumbing problem; i.e.: broken pipes, hot water tank malfunction, clogged toilet
• Major electrical problem; i.e.: no power, refrigerator or range not working
• Broken windows, through BOTH panes
• Exterior door won’t close or lock

For after-hours emergency only, please call the emergency number given to you in your move-in folder and also available on your emergency maintenance fridge magnet.

If your call goes to voicemail, please leave a detailed message including your phone number and your apartment number. The call will be returned as soon as possible.

In case of fire, please call 911 first.